Privacy Policy

Consent

By submitting your phone number and email you are providing express written consent for KairosPal, its affiliates, agents, and service providers to contact you at that number regarding products or services, including via autodialed and/or prerecorded or artificial voice calls and text messages (SMS and MMS), or email even if your telephone number is a cellular number or on a corporate, state, or the National Do Not Call Registry (DNC).

You may opt-out at any time by emailing a Do Not Call Request to support@kairospal.com. Consent is not required for purchase. Message and data rates may apply. Calls and emails may be recorded for quality and training purposes.

Introduction

KairosPal ("we," "us," or "our") prioritizes your privacy while using our website and services at kairospal.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personally-identifiable information. By using the Site, you consent to the current policy version. Please also review our Terms of Service for additional rules and terms.

Non-Personal Information Collection

Non-personal information cannot identify you individually. The Site may collect browser information when you browse content. Since non-personal data cannot be tied to your identity, there are no restrictions on how we use or share it.

Personal Information Collection

Personal information identifies you as an individual (e.g., name, address, email, phone). We collect personal information when you:

• Create an account or submit a demo request
• Subscribe to a plan or conduct transactions
• Provide payment information (credit card, billing address)
• Connect your POS system (Square, Clover) or delivery platforms
• Upload store data (products, inventory, prices)
• Communicate with us via email, Telegram, or other channels
• Participate in surveys, promotions, or other activities

Store & Business Data

As a B2B SaaS platform, KairosPal processes business-related data on your behalf, including but not limited to:

• Point-of-sale (POS) transaction data from Square and Clover integrations
• Product catalogs, inventory levels, and pricing information
• Competitor pricing data collected from publicly available sources
• Delivery platform data (DoorDash, Uber Eats) connected via your authorization
• Google Business Profile data connected via OAuth
• Employee scheduling information you provide

This business data is processed by our AI agents solely to deliver our services to you. We do not sell or share your business data with competitors or unrelated third parties.

Cookies and Related Technologies

Cookies are small text files placed on your device by web servers. They improve convenience by recalling your information on return visits. Web beacons are small graphics that monitor viewer information, including browser type, IP address, and viewing time.

KairosPal uses cookies and web beacons to count page visitors and monitor user navigation. Third-party vendors (such as Google Analytics) may use cookies to analyze anonymous usage statistics shared only on an aggregated basis.

You can accept or decline cookies through your browser settings, though declining may limit certain interactive features.

How We Use Personal Information

KairosPal uses personal information to:

• Provide access to the Site, dashboard, and AI services
• Process payments and bill for subscriptions
• Deliver service and customer support
• Send Telegram/WhatsApp notifications and daily intelligence reports
• Operate our 14 autonomous AI agents on your behalf
• Contact you about products, services, or updates
• Conduct research and development to improve our platform
• Protect our rights or property, and comply with legal requirements

We may de-identify information by removing personal identifiers, converting it to non-personal data for unrestricted use in aggregate analytics.

AI Processing & Third-Party APIs

KairosPal uses third-party AI providers to deliver our services. Your business data may be processed by:

• Anthropic (Claude AI) — for decision-making, content generation, and business analysis
• Google (Gemini) — for image generation and visual content
• Vapi — for voice bot call processing

These providers process data according to their own privacy policies and data processing agreements. We select providers that maintain enterprise-grade security and do not use your data to train their models.

Information Sharing

KairosPal does not sell, exchange, or publish your personal information to unrelated third parties without your permission, except as described in this policy. We may share information with:

• Service providers performing services on our behalf (payment processors, hosting)
• Third-party integrations you authorize (Square, Clover, DoorDash, Uber Eats, Google)
• Law enforcement when legally compelled (court orders, subpoenas)
• Successor entities in the event of a corporate sale, merger, or acquisition

Communications

KairosPal may contact you periodically by email, Telegram, or other channels about our services, daily intelligence reports, and platform updates. You can manage your notification preferences in your dashboard settings or by contacting support.

Security

We implement industry-standard security measures to protect your information:

• JWT authentication with tenant isolation
• HMAC-SHA256 webhook signature verification
• Fernet encryption for OAuth tokens at rest
• CORS fail-closed default policy
• 3-layer health monitoring (shallow, liveness, readiness)
• GCP Cloud Run with Terraform-managed infrastructure

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security against unauthorized access.

External Links

Our Site may contain links to third-party websites. KairosPal is not responsible for the privacy practices or content of linked websites.

Information Access and Deletion

You may access, correct, update, and delete your personally-identifiable information at any time through your dashboard settings or by contacting us at support@kairospal.com. Upon account deletion, we will remove your personal data within 30 days, subject to legal retention requirements.

Children's Privacy

KairosPal is a B2B service designed for business owners and is not directed at children under 13. We do not intentionally collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Policy Changes

KairosPal reserves the right to modify this Privacy Policy at any time. Material changes will be communicated via a prominent notice on the Site or by email. Your continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: support@kairospal.com
• Website: kairospal.com